Frequently Asked Questions
Your most important questions — answered simply, clearly and beautifully.
Orders & Artwork
How does PetifyArt work?
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Choose a portrait style, upload your pet’s photo, and our professional artists will create a beautifully crafted custom artwork. Once completed, your portrait is printed and shipped directly to you.
What kind of photo should I upload?
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Use a clear, well-lit photo taken from the front. Ensure your pet’s entire head is visible with good natural light for the best result.
Can I request changes to the artwork?
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Yes — we offer one free revision to ensure your artwork looks exactly how you want it. Small adjustments like colors, lighting or details can be improved.
Shipping & Delivery
How long does it take to receive my portrait?
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Our artists create your artwork within 24–48 hours. After that, your portrait is printed and shipped. Delivery times depend on your location but typically range from a few days to one week.
Do you ship worldwide?
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Yes — we offer fast & tracked worldwide shipping. Delivery times vary by region.
Photo & Quality
What if my pet photo is dark or low quality?
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Our artists enhance brightness, clarity, and sharpness. If your image is not usable, we’ll contact you immediately for a new one.
Do you work with all pets?
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Absolutely — we create portraits for dogs, cats, birds, rabbits, horses and all other pets. If it has a face, we can turn it into art.
Can I include multiple pets in one portrait?
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Yes — for templates that support multiple pets. You can upload two or more photos and we’ll combine them seamlessly.